WeelifePlus Privacy Policy
1. Introduction
This WeelifePlus Privacy Policy (hereinafter referred to as “this Policy”) is formulated and issued by WHITFIELD TECHNOLOGY PTE. LTD. (hereinafter referred to as “we,” “us,” or “our”). This Policy applies to your use of the WeelifePlus website, mobile applications, and all related features and services (collectively, the “Services”).
We respect and value your personal information and privacy protection. We will process your personal information in a lawful, legitimate, and necessary manner in accordance with applicable data protection laws and regulations (including but not limited to those governing your region of residence).
Please read this Policy carefully and ensure that you fully understand all of its contents before using or continuing to use the WeelifePlus Services. By downloading, installing, registering, logging in to, or using the WeelifePlus Services, you acknowledge that you have thoroughly understood and agreed to all provisions of this Policy (including any updated versions). If you do not agree with any part of this Policy, you must immediately stop using our Services.
This Policy, together with the WeelifePlus Terms of Use, constitutes the entire agreement between you and us regarding your use of the Services. For any matters not covered in this Policy, the Terms of Use and applicable laws shall apply.
Important Notice:
Users who are minors (especially children under the age of 13) and their parents or legal guardians should pay special attention to the section titled “Protection of Minor Users.”
If you do not agree to this Policy, you may not be able to use the Services normally. Please discontinue access immediately.
2. About Us
WeelifePlus is operated and provided by WHITFIELD TECHNOLOGY PTE. LTD. As the personal information controller (also referred to as “data controller”), we are responsible for determining how and why your personal information is collected, used, stored, and protected when you access or use the Services.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our personal information practices, you may contact us using the details below:
Email: infinitysky.2015@gmail.com
Entity: WHITFIELD TECHNOLOGY PTE. LTD.
We will review and respond to your request within a reasonable period of time, in accordance with applicable laws and regulations.
3. How We Collect and Use Your Personal Information
We collect and use your personal information in accordance with the principles of lawfulness, fairness, and necessity. During your use of the WeelifePlus Services, we may process your personal information for the purposes described below.
If we intend to use your personal information for purposes not stated in this Privacy Policy, we will notify you separately in an appropriate manner and, where required by applicable laws, obtain your additional consent.
3.1 Account Registration and Login
3.1.1 Registration / Login via Mobile Number
When you register or log in to WeelifePlus using your mobile phone number, we collect your phone number and necessary carrier-related information. This information is used to create your account, verify your identity, and provide a secure and efficient login experience.
3.1.2 Login via Third-Party Accounts
When you choose to register or log in using a third-party account (such as Facebook, Google, or Apple ID), you authorize us to access certain public information associated with that account—for example, your nickname or profile picture.
Please note that the processing of your personal information by such third-party platforms is governed by their respective privacy policies.
3.1.3 Completing Your Profile
You may choose to voluntarily provide additional profile information such as your avatar, nickname, age, gender, and region.
Except for username or nickname (required to identify your account), all other information is optional. Not providing optional information will not affect your ability to access or use the core features of the Services.
3.1.4 Account Display
After you successfully register or log in, your nickname, avatar, and any other information you choose to make public may be displayed to other users within the application.
3.2 Information Collected When You Use WeelifePlus Services
During your use of the Services, we automatically collect and store certain information that is necessary for the operation, security, and performance of WeelifePlus. This information includes, but is not limited to, the following categories:
3.2.1 Basic Device and Log Information
We may collect and process the following device-related and system-generated data:
(1) Device information:
Device model, operating system version, system language, device identifiers (including Device ID, Android ID, IDFV, and XID generated based on device attributes), network type, carrier information, device region settings, and other technical parameters.
(2) Log information:
Registration and login timestamps, feature usage records, click actions, interaction timestamps, crash logs, error logs, performance diagnostics, and similar system logs.
(3) Network information:
IP address, network access type (e.g., Wi-Fi, cellular data), network quality indicators, and other network attributes required to identify or maintain device connectivity.
3.2.2 Usage Activity Information
We may collect information about your interactions within the Services, including:
(1) Profile Information:
Information you voluntarily add to your profile such as nickname, avatar, age, gender, and region.
(2) In-app Interaction Data:
Content you provide when using in-app feedback tools or customer support features, including: text messages, descriptions, screenshots, attachments, and other related materials. For chat-based communication, messages are transmitted using end-to-end encryption and may be temporarily stored only if the message has not yet been delivered.
(3) User-Generated Content (UGC):
Any 3D models, images, videos, audio files, text, virtual avatars, or other content that you upload, publish, or share within the platform.
(4) Sharing-related Information:
When you choose to share content through external applications, we may access your installed app list to complete the sharing operation. If you deny this permission, it will not affect your ability to use other features within WeelifePlus.
3.3 Transaction and Payment Information
When you purchase virtual items, premium features, or subscriptions through third-party platforms (such as Google Play, the Apple App Store, or other payment service providers), we may obtain certain necessary transaction-related information from those platforms in order to process your order, maintain transaction records, and perform risk control. This may include:
(1) Order Information:
Such as the order number, purchased product or service, transaction amount, currency type, and purchase history.
(2) Transaction Details:
Including transaction timestamp, transaction status, IP address, and payment verification or anti-fraud information.
(3) Device and Application Information:
Such as operating system version, application version, device type, and network connection information, which may be used for fraud detection, risk assessment, and transaction verification.
Please note:
Payment processing is typically performed directly by the third-party payment provider or the app store. We do not receive or store your complete payment card information (such as your full card number or CVV code).
3.4 Customer Service and Issue Resolution
When you contact us through in-app feedback, email, or other communication channels, we may collect and process the following information to assist you in resolving issues:
(1) Contact and Account Information:
Including the information you provide or that is required for identity verification (such as your Open ID or WeelifePlus account), order records, and transaction receipts.
(2) Supporting Materials or Descriptions:
Such as written problem descriptions, screenshots, screen recordings, sample files, error prompts, log information, or any additional materials you voluntarily submit.
(3) Technical Diagnostic Information:
Including device details, operating system version, application version, network type, error codes, crash logs, and performance logs required to locate and resolve technical issues.
(4) Communication Records:
For service quality improvement, we may retain communication records such as online chat logs, and, where necessary, telephone-related information.
The above information is used solely for troubleshooting, technical diagnostics, customer support improvement, and ensuring the proper operation of the Services. It will not be used for purposes unrelated to customer support.
3.5 Security Protection and Anti-Cheating Measures
To ensure the security, integrity, and stability of the Services, and to prevent fraud, abuse, attacks, unauthorized access, plug-ins, automation tools, or other harmful activities, we may collect and process the following information:
(1) Device Hardware Information:
Device model, device identifiers, system version, and related technical attributes.
(2) Account Behavior Information:
Such as abnormal login events, unusually frequent actions, or content suspected of violating platform rules.
(3) Security Logs:
Including risk assessment results, account suspension or restriction records, and appeal handling records.
This information is used to:
(1) Identify and prevent security incidents;
(2) prevent unauthorized access or misuse;
(3) comply with legal and regulatory obligations related to security and risk control.
3.6 Location Information
With your explicit authorization, we may collect and use the following types of location data:
(1) GPS-based precise location data;
(2) Approximate location inferred from your IP address (e.g., country, region, or city).
Location information may be used to:
(1) provide or recommend region-appropriate content or services;
(2) implement geographic restrictions required by laws, policies, or compliance.
You may disable location access through your device settings at any time.
Disabling location information will only affect features that rely on such data and will not affect the availability of other Services.
3.7 Device Permissions
To provide the Services, we may request certain device permissions depending on the features you use, including:
(1) Camera: capturing photos or videos, scanning QR codes;
(2) Photo Library / Storage: uploading, saving, or caching images, videos, and files;
(3) Microphone: recording audio or using voice-based features;
(4) Notifications: sending alerts, updates, reminders, or other messages;
(5) Location: as described in Section 3.6.
We request and use permissions only within the minimum scope required for specific features. You may manage or revoke these permissions at any time in your device settings. Disabling certain permissions may affect some functions, but it will not impact your use of other features that do not rely on those permissions.
Due to differences in operating systems and device models, permission behaviors may vary. For details, please refer to the “Device Permission Usage List.”
Additionally, to comply with legal obligations or to protect public interests or the vital interests of users or other individuals, we may process relevant data—within the scope permitted by applicable laws—to detect, prevent, and handle fraud, abuse, illegal activities, or other harmful behaviors.
3.8 Situations Where Consent May Be Exempted
In accordance with applicable laws, we may collect, use, or share necessary personal information without obtaining your prior consent under the following circumstances:
(1) When directly related to national security or national defense;
(2) When directly related to public safety, public health, or major public interests;
(3) When directly related to criminal investigation, prosecution, trial, or enforcement of judgments;
(4) When necessary to comply with legal or regulatory obligations;
(5) When necessary to perform a contract to which you are a party;
(6) When necessary to protect your or another individual’s life, property, or other major lawful rights where obtaining consent is impractical;
(7) When the personal information is voluntarily disclosed by you to the public;
(8)When personal information is legally collected from publicly available sources (such as lawful news reports or disclosed government information);
(9) When necessary to maintain the security and stable operation of our products or services, including detecting, preventing, and handling faults, security incidents, and technical issues;
(10) Other situations permitted by applicable laws and regulations.
4. Sharing, Transfer, and Public Disclosure of Personal Information
4.1 Sharing
4.1.1 Principles of Sharing
We do not sell your personal information to any third party. In principle, we only share your personal information in the following situations:
(1) With your prior consent or explicit authorization;
(2) With service partners who assist us in providing the Services (strictly for legitimate, necessary, specific, and clearly defined purposes, and subject to security assessments and supervision);
(3) At your own request (e.g., when you voluntarily share or authorize sharing).
4.1.2 Categories of Partners With Whom We May Share Information
To provide core functionality, ensure service stability, and improve user experience, WeelifePlus may share certain necessary personal information with the following categories of partners.
We only share information in accordance with the principles of lawfulness, fairness, and necessity, and require partners to process such information in compliance with this Privacy Policy and applicable laws.
(1) Cloud service and data storage providers:
For data hosting, storage, backup, and infrastructure services.
(2) Third-party push notification service providers:
They may collect the push SDK version, device information, device status, approximate location, and network data to deliver notifications you may be interested in (see “Third-Party SDK Information Collection and Use”).
(3) Data analytics and statistical service providers:
For analyzing product performance, feature usage, crash data, and service optimization.
(4) Content moderation service providers:
To ensure platform safety and compliance, we may share user-generated content with contracted third-party moderation teams.
(5) Technical support and maintenance partners:
To assist with troubleshooting, incident handling, system optimization, and service stability.
(6) Commercial partners (non-identifiable data only):
In advertising or promotional cooperation, we may share indirect user profiles (e.g., interest tags) that cannot identify you personally.
(7) Activity organizers and service providers:
When you participate in events hosted by WeelifePlus or its affiliates (such as giveaways, physical shipments, or reward distribution), we may need to share necessary information—such as your name, gender, contact details, postal address, or bank account information—with the event organizer or service provider.
If you refuse to provide such information, you may be unable to participate or receive rewards, but this will not affect your ability to use other features of the Services. We will only share this information after obtaining your explicit consent.
4.1.3 Sharing With Affiliates
Within the scope permitted by law and only when necessary, we may share certain personal information with our affiliated entities to jointly provide or improve the Services.
If an affiliate intends to change the purpose of processing your personal information, we will seek your additional consent.
4.1.4 User-Initiated Sharing
When you choose to share content from WeelifePlus to third-party platforms or services, the information you share is disclosed based on your own decision. Any consequences arising from such actions, as well as the third party’s processing of your information, will be governed by that third party’s privacy policy.
4.2 Transfer
Transfer refers to the handover of personal information control rights to another company, organization, or individual.
We do not transfer your personal information unless:
(1) We have obtained your explicit consent;
(2) The transfer is initiated by you;
(3) A merger, acquisition, restructuring, asset transfer, or bankruptcy occurs, and personal information becomes part of the transferred assets. In such cases, we will require the new holder to remain bound by this Privacy Policy; otherwise, we will require the new holder to obtain your consent again.
4.3 Public Disclosure
We do not publicly disclose your personal information except under the following circumstances:
(1) With your explicit consent;
(2) To disclose necessary information in a de-identified or anonymized manner for displaying event results, public listings, or enforcement-related announcements.
4.4 Exceptions to Sharing, Transfer, and Public Disclosure
Where permitted by applicable laws and regulations, information that has been anonymized or de-identified and cannot be used to re-identify an individual may be shared or transferred without providing notice or obtaining your consent.
5. Storage and Protection of Personal Information
5.1 Storage Location and Cross-Border Data Transfers
Your personal information may be stored on servers operated by us or our service providers. These servers may be located in Singapore, Europe, the United States, or other regions that offer an adequate level of data protection.
When personal information is transferred across different countries or regions, we will take measures required by applicable data protection laws, including but not limited to:
(1) Signing data processing or data transfer agreements with the receiving parties;
(2) Using legally recognized Standard Contractual Clauses (SCCs) or other compliant transfer mechanisms;
(3) Applying additional safeguards such as encrypted transmission, access control, and other necessary technical and organizational measures.
We ensure that any cross-border transfer is conducted in a secure, lawful, and compliant manner.
5.2 Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable laws or regulations.
When the retention period expires, or if the relevant purpose has been fulfilled, we will delete or anonymize your personal information in a timely manner.
If we cease part or all of the Services, we will make reasonable efforts to notify you and will delete or anonymize your personal information after a reasonable retention period, unless otherwise required by law.
5.3 Security Measures
To protect your personal information from unauthorized access, disclosure, misuse, alteration, destruction, or loss, we implement a range of technical and organizational security measures, including but not limited to:
(1) Data classification and access control based on sensitivity;
(2) Encrypted storage and encrypted transmission of personal information;
(3) Security auditing, logging, and anomaly detection to monitor system activity;
(4) Security incident response plans, including emergency handling and risk mitigation procedures.
Despite our efforts to implement industry-standard safeguards, no information system can guarantee absolute security. If a personal information security incident occurs, we will, in accordance with applicable laws:notify you in a timely manner of the incident and any remedial measures taken; and report the incident to the relevant regulatory authorities where required.
6. How You Can Manage Your Personal Information
We value your rights and control over your personal information and provide multiple ways for you to manage your data. In accordance with applicable laws and regulations, you generally have the following rights:
6.1 Access and Correction of Personal Information
You may access or correct the personal information you have provided through the “Profile,” “Account Settings,” or other similar pages within the application.
For personal information that cannot be accessed or corrected through the above methods, you may contact us at infinitysky.2015@gmail.com. We will process your request within a reasonable period after verifying your identity.
6.2 Obtain a Copy of Your Personal Information
Where permitted by law, you may request a copy of the personal information we hold about you.
You may submit your request by emailing infinitysky.2015@gmail.com. After verifying your identity, we will provide the data in a commonly used electronic format (such as CSV or JSON), subject to technical feasibility.
6.3 Withdrawal of Consent and Permission Management
You may withdraw your authorization for certain permissions (such as location, camera, photo library, microphone, etc.) through your device settings or in-app settings.
After you withdraw your consent, we will stop collecting personal information based on such permissions. However, this does not affect any processing carried out prior to your withdrawal.
Please note that disabling some permissions may affect your ability to use certain features, but it will not affect the use of features that do not rely on those permissions.
6.4 Deletion of Personal Information and Account Deletion
6.4.1 Request Deletion of Personal Information
You may request that we delete your personal information under the following circumstances:
(1) The purpose of processing has been achieved, cannot be achieved, or is no longer necessary;
(2) You no longer use our products or services, or you have deleted your account;
(3) We process your personal information in violation of our agreement or applicable laws;
(4) Other circumstances provided by applicable laws and regulations.
Upon verifying your request, we will delete or anonymize your personal information in accordance with legal requirements.
6.4.2 Account Deletion
You may request to delete your WeelifePlus account through “Settings → Account Security → Delete Account”, or by contacting us via email.
After you submit a deletion request, we may apply a reasonable cooling-off period. If you log in again or reactivate subscription features during this period, we may consider it a withdrawal of your deletion request.
Once the account deletion is complete, we will delete or anonymize the personal information associated with your account, unless retention is required for dispute resolution, compliance obligations, or other legal reasons. Deleted accounts cannot typically be restored.
6.5 Rights Related to Automated Decision-Making
In certain services, we may use automated decision-making technologies (e.g., recommendation algorithms, security risk detection, or fraud prevention mechanisms).
If automated decision-making has a material impact on your legitimate rights and interests, you may request an explanation or lodge an objection. We will respond within a reasonable scope and timeframe in accordance with applicable laws.
7. Third-Party Products, Services, and SDKs
WeelifePlus may contain links to third-party websites, products, or services, or may integrate software development kits (“SDKs”) or similar tools provided by third parties.
Please note the following:
(1) Third parties’ collection and processing of personal information are governed by their own privacy policies, which do not apply to this Policy.
(2) Depending on their business needs, third parties may collect device information, log data, account information, or other necessary data.
(3) We conduct reasonable compliance assessments of third-party partners and impose contractual obligations requiring them to process data in accordance with applicable laws. However, we cannot fully control how third parties handle your information.
Before using any third-party service, please carefully review its privacy policy and terms of service.
If you become aware of any high-risk behavior by a third party, we recommend that you discontinue its use immediately and contact us in a timely manner.
8. Cookies and Similar Technologies
To ensure proper operation of the Services, improve your user experience, and perform statistical analysis, we may use cookies, pixel tags, local storage, and similar technologies.
You may manage or delete cookies through your browser or device settings.
Please note that disabling certain cookies may affect the functionality or performance of specific features.
9. Child Sexual Abuse and Exploitation (CASE) Prevention Rules
9.1 Our Commitment
We are committed to protecting the safety of children and preventing any form of sexual abuse, sexual exploitation, and related harmful behavior. Our application complies with all applicable laws and regulations as well as the "Child Safety Standards" policy, always prioritizing the safety and rights of children.
9.2 Scope of Application
These standards apply to all users and related content, including but not limited to user-generated content, interactive behaviors, reporting mechanisms, and content moderation. Our goal is to create a safe and inclusive social environment, providing additional protection specifically for underage users.
9.3 Core Measures
9.3.1 Strict Age Restrictions: Users are required to confirm their age during registration. Additional protective measures are implemented for minors, including restricting access to certain features.
9.3.2 Content Moderation: All user-generated content (UGC) undergoes dual moderation by both human reviewers and algorithms to prevent any content containing sexual abuse, sexual exploitation, or inappropriate behavior from appearing on the platform.
9.3.3 User Behavior Standards: Any sexualizing behavior, language, or other forms of inappropriate conduct involving children within the platform is strictly prohibited. Any violations will be addressed immediately and reported to the relevant authorities.
9.3.4 Reporting and Response Mechanism: User-friendly reporting tools are provided, allowing any user to quickly report suspicious content or behavior. Our dedicated team will address reported issues within 24 hours of receipt.
9.3.5 Cooperation and Reporting: We cooperate with child protection organizations and law enforcement agencies to ensure the timely investigation and reporting of all suspected cases of sexual abuse and exploitation.
9.4 Responsibility and Transparency
We regularly update and publicly share our child protection-related policies and measures. Through an annual transparency report, we disclose our enforcement status and improvement plans to our users.
9.5 Contact Us
If you encounter any content or behavior involving child sexual abuse or exploitation, please contact us via the following methods:
Email: infinitysky.2015@gmail.com
Online Reporting Tool: The "Feedback" and "Report" functions within the application.
10. Protection of Minors
WeelifePlus is intended for users with full legal capacity and is not directed toward children or minors, nor do we proactively collect personal information from minors.
If you are a minor:
(1) You should read and understand this Policy with the consent and guidance of your parent or legal guardian before using WeelifePlus.
(2) You should exercise caution when providing personal information and avoid disclosing sensitive information excessively to the platform or other users.
If you are a parent or legal guardian:
(1) If you have any questions about a minor’s use of WeelifePlus or the information provided to us, you may contact us using the methods listed in this Policy.
(2) If you discover that we have collected personal information from a minor without your consent, you may request deletion. We will verify the situation and take appropriate action.
11. Updates to This Policy
We may revise this Policy from time to time. Updated versions will be displayed to you through in-app pop-ups, notifications, version update notes, or other reasonable methods.
For material changes, we will adopt more prominent measures (including pop-up notifications or individual notices) and, where required, obtain your renewed consent. Material changes include, but are not limited to:
(1) Significant changes to the purpose, type, or method of processing personal information;
(2) Major changes to data-sharing, transfer, or disclosure recipients;
(3) Significant changes to your rights or how you may exercise such rights;
(4) High-risk situations identified through personal information security impact assessments.
Your continued use of WeelifePlus after the updated Policy takes effect constitutes your acknowledgment and acceptance of the revised terms.
12. How to Contact Us
If you have any questions, suggestions, complaints, or requests regarding this Policy or our personal information practices—including requests for access, correction, deletion, copies of your data, or withdrawal of consent—you may contact us at:
Email: infinitysky.2015@gmail.com
After verifying your identity, we will respond within a reasonable period.
13. Additional Provisions
(1) This Policy forms part of the overall privacy framework of WeelifePlus and applies together with the WeelifePlus Terms of Use. In the event of any inconsistency, the provisions of this Policy relating to personal information protection shall prevail.
(2) To the extent permitted by applicable law, the interpretation, performance, and resolution of disputes arising from this Policy shall follow the governing law and dispute-resolution mechanism specified in the WeelifePlus Terms of Use.
(3) You also have the right to lodge a complaint with a data-protection supervisory authority that has jurisdiction over your place of residence or where the alleged violation occurred.